Shipping & Returns

Processing

Orders within the U.S. ship by the next business day from the order date (e.g. orders submitted Friday ship by Monday, or if Monday is a holiday, then by Tuesday). We do our best to accommodate requests for faster or delayed processing.

For exceptions, we’ll contact the buyer or include a notice in the shopping cart, such as seasonal adjustments, further information required to deliver, or a heat-sensitive order best shipped later to prevent it from sitting in warm facilities over a weekend.

Pickup and Local Orders

Please contact us for Multnomah and Washington County pickup orders. These orders will be ready by 5 pm the next business day after the order is submitted (M-F, except holidays). Once ready, you’ll receive an email notification, and they can be picked up at any day and time during business hours after that. Please have your order number and name available. Orders not picked up within a week may be discarded, and refunds can’t be granted for perished product that was abandoned, but we’ll do our best to notify you if an order appears to have been forgotten or abandoned.

Shipment and Delivery

Shipping options and delivery times within the U.S. (after processing) are as follows:

  • Free (USPS/UPS): 2-5 business days 
  • UPS 2-Day: 2 business days

Shipping options and delivery times outside the U.S. (after processing) are as follows:

  • DHL Worldwide: determined by carrier at checkout
  • UPS Worldwide: determined by carrier at checkout

After Shipping

Courtesy tracking information is provided automatically. Please check your junk mail folder before notifying us if you don’t receive it within 24 hours of shipment notification.

The carrier assumes liability for the package and contents once it leaves our warehouse. The buyer should first contact the carrier with any delivery issue.

The recipient assumes liability once a package is delivered. To ensure quality and prevent theft, we recommend:

  • delivering to a secure, cool location, 
  • making sure packages are promptly retrieved, opened for inspection, and properly stored,
  • watching tracking updates or requesting delivery notification from the carrier, 
  • checking mailbox, mail locker, reception, porch, & neighbors before reporting a missing package, and
  • shipping to an alternative address if problems have arisen in the past.

Please feel free to reach out with questions. We’re committed to helping resolve issues however we can.

Warm Weather Commitment

We ship year-round with a commitment to keep your order properly cooled and in great shape on arrival, including the use of warm weather packaging as needed. If your order is best shipped after the weekend to avoid holding delays in warm facilities, we will notify you if this would delay the shipment. If you receive something in other than great shape, please let us know, and we’ll help resolve it for you.

Cancellation Policy

Cancellation is guaranteed until the order is prepared for shipment. Even after the guaranteed window, we do our best to cancel any order upon request.

Return Policy 

Contact us at pdx@chatsworthgoods.com to initiate a return.

For domestic orders, you may return most new, unopened, non-perishable items within 14 days of delivery for a full refund. We’ll pay return shipping costs.

Please allow up to four weeks for returns to:

  1. arrive at our warehouse (up to 10 business days) and
  2. be processed (1-3 business days) and posted to your account (up to 7 business days).

We do not accept returns for international orders.

Handling and Re-stocking Fees

No handling or re-stocking fees are charged.